Shipping & Logistics
🚚 Shipping & Delivery
Thank you for shopping with awabeta! We’re committed to getting your order to you quickly and reliably. Please read the following information about order processing, shipping methods, costs, tracking, and delivery issues.
📦 Order Processing
- Most orders are processed within 1–3 business days after payment is confirmed.
- During holidays, promotions, or peak seasons, processing may take slightly longer.
- You’ll receive an email notification once your order has shipped.
🚚 Shipping Methods & Delivery Time
We offer standard shipping:
📮 Standard Shipping
- Estimated delivery: 10–20 business days
- Carrier may vary depending on your location
⚠️ Note: Delivery times are counted from the date of shipping, not the date the order is placed.
💰 Shipping Costs
Shipping costs are calculated at checkout based on:
- Shipping address
- Package weight and dimensions
- Selected shipping method
Any changes in shipping fees due to carrier adjustments will be communicated in advance.
📍 Tracking Your Order
- Once your order ships, you’ll receive a tracking number.
- You can track your shipment on the carrier’s website.
- If you don’t receive tracking information within 3 business days, please contact us:
🚫 Shipping Restrictions
Some items may have shipping restrictions due to:
- Size or weight limitations
- Country-specific import regulations
- Carrier restrictions
If an item cannot be shipped to your address, we’ll provide alternative options or arrange a cancellation and refund.
🌍 Customs & Import Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- Local fees
These charges are not included in the purchase price or shipping cost and are the customer’s responsibility. Please check your local regulations before placing an order.
⚠️ Delivery Issues
⏳ Delayed Delivery
If your order hasn’t arrived within the estimated timeframe:
- Check your tracking status
- Confirm your shipping address
- Contact us for further assistance
📦 Lost or Damaged Packages
If your package is lost or arrives damaged, please:
- Take photos of the packaging and contents
- Contact us within 7 days of delivery
- Provide your order number and photos
We’ll coordinate with the carrier to resolve the issue as quickly as possible.
📞 Contact Us
For any shipping, delivery, or tracking questions, please reach out:
- 📧 Email: service@awabeta.com
- 📞 Phone: +852 2415 5733
- 📍 Address: Room 23-24, 14/F, Block A, Hi-Tech Industrial Centre, 5-21 Pak Tin Par Street, Tsuen Wan, Hong Kong