Return Policy
Welcome to awabeta
At awabeta, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
This Return & Refund Policy explains how returns, refunds, and exchanges are handled on our website.
By placing an order, you agree to the terms outlined below.
1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include proof of purchase (order number or receipt)
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Used or damaged items not caused by us
- Items returned after the 30-day return window
- Custom or personalized products (if applicable)
3. Return Process
To initiate a return, please follow these steps:
- Contact us at service@awabeta.com with your order number
- Wait for return approval and instructions
- Ship the item back to the provided return address
- Once received and inspected, we will process your refund
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Shipping fees are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at service@awabeta.com with photos of the issue.
We will offer either:
- A replacement item
- A full or partial refund
depending on the situation.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank for further information
If you still have not received your refund, please contact us at service@awabeta.com.
7. Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, please email us at service@awabeta.com.
8. Shipping Returns
To return your product, we will provide the correct return address after your return request is approved.
Please do not send your purchase back without contacting us first.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: service@awabeta.com
Phone: : +852 2415 5733